Tag Archives: soft skills

What are the 10 less flashy skills employers want?

It can take up to 3 days to gain a new soft skill with expresscourses.co.uk

It can take up to 3 days to gain a new soft skill with expresscourses.co.uk

The less flashy skills are the ones really dominating employers selection criteria.

article by Diane Shawe CEO AVPT

“Knowing which skills are in high demand can help guide decisions around education and work experience,” says Diane Shawe CEO of Academy of Vocational and Professional Training UK. “It can help workers identify where they can potentially transfer their current skill sets or supplement their education to prepare for future opportunities.”

No. 1 Critical Thinking (found in 9 out of the 10 most in-demand jobs)

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

No. 2 Complex Problem Solving (found in 9 out of the 10 most in-demand jobs)

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

No. 3 Judgment and Decision-Making (found in 9 out of the 10 most in-demand jobs)

Considering the relative costs and benefits of potential actions to choose the most appropriate ones.

No. 4 Active Listening (found in 9 out of the 10 most in-demand jobs)

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting.

No. 5 Computers and Electronics (found in 8 out of the 10 most in-demand jobs)

Knowledge of circuit boards, processors, electronic equipment and computer hardware including applications and programs.

No. 6 Mathematics (found in 6 out of the 10 most in-demand jobs)

Knowledge of arithmetic, algebra, geometry, calculus, statistics and their application.

No. 7 Operations and Systems Analysis (found in 5 out of the 10 most in-demand jobs)

Determining how a system or operation should work and how changes in conditions, operations and environments will affect outcomes. Understanding the needs and product requirements of a particular design.

No. 8 Monitoring (found in 5 out of the 10 most in-demand jobs)

Monitoring and assessing performance of yourself, other individuals or organizations to make improvement or take corrective action.

No. 9 Programming (found in 3 out of the 10 most in-demand jobs)

Writing computer programming for various purposes.

No. 10 Sales and Marketing (found in 2 out of the 10 most in-demand jobs)

Knowledge of principles and methods for showing, promoting and selling products or services. Includes marketing strategy and tactics, product demonstration, sales techniques and sales control systems.

Click to order your copy today

Click to order your copy today

 

Pre employment Short Courses

Call us to enquiry about our soft skills courses

Call us to enquiry about our soft skills courses

Whether you are a complete beginner or more experienced, on one of our career development short courses you will find yourself learning in our enjoyable and professional environment.

Our courses allow you  to take full advantage of our specialist facilities and the expert tuition at your fingertips with a full take away manual for further reading.Taking a short course is ideal if you want to add new skills to your tired CV, brush up on an old hobby or refresh your skills, build on your current practice develop expertise to help start your own business review your career build a portfolio for college or work.  We have a range of different creative short courses available. Follow the links below for further information.

 

Call 0203 551 2621

visit http://www.expresstrainingcourses.co.uk for more information.

Chinese Entrepreneurs Scoops Business Award

Chinese investment hotting up in UK

10 most profitable hair extension techniques to learn for 2017 by Diane Shawe

Why setting up a hair extension business could give you a long term career?

Article written by Diane Shawe M.Ed

Getting started in the hair extension business by Diane ShaweWe have seen the hair extension market grow over the past 15 years, now there are more hair extension techniques than ever before and it can be confusing to decide which is the right one for you to either apply to your own hair or become a qualified technician.

If you are thinking of becoming a qualified technician, it is important to consider how potential clients might make their decision.  Some people will make a decision based on price, others on their hair type and some based on what they need to achieve. Click to see our training school video

Here are just a few tips to help with your decision making process.

1. Wigs Wigs are a quick and easy way to give yourself a quick makeover.  What you need to bear in mind is that the cheaper the wig the more un-natural it will look.  You don’t need to spend a lot of money but it is worth investing in a wig that you can use from time to time.  Client will pay between £120 – £300 for a good quality wig which could last for up to 12 months.

2. Hair Pieces: There are lots of different hair pieces from pony tails to rear hair attachments in all different shades, curly, straight or plaits. There are also specialist hair pieces for thinning hair that can help disguise any problems.  The thing to bear in mind is that hair pieces are not often very secure and could make you feel a little uncomfortable.  Some of the ponytail pieces can be securely fixed, so if you want a demure look go for a ponytail.

popular integrated weave

3. Integrated Weaves: This is when wefts of hair is sewn onto a fine cornrow which is then hide by the bulk of your hair on top.  It is a popular technique because if done correctly it can look very natural and offer up a robust and secure hair enhancement solution.  If you look after the hair you can reuse it when you go back to have it re tightened. Clients could pay between £190 – £330 for the integrated weave.

How hair extensions are sourced treated and graded by diane shawe M.Ed 2014 price4. Pre-tips: This is small pieces of hair that have been pre bonded together.  They can be added in sections all over the head to aid thickening, give the impression of highlights or lowlight and length.  Pre-tips can be applied using heat, micro rings or even small elastic bands.  Be aware that they have to be professionally removed so as not to damage your own hair.

5. Strand by Strand (glue gun): This is when hot bond is used to bond small sections of hair to the recipients own hair.  It was a very popular technique in 6 years ago, but requires professional application and removal by a qualified technician.  Can give the appearance of flyaway hair that you could somewhat run your fingers through.  It is a very time consuming technique and is much better for a long term wear over 3-4 months.

6) Clip in hair extensions: These are now very popular.  They are best used for lengthening mid should length hair.  If the hair is shorter they don’t sit very well because they can be a little bulky in appearance.  They don’t offer up much security unless they have been professionally fitted.  This is when a very small cornrow is done and the clips are slipped through for much added security.  Great for an evening occasion but not advisable for long term wear.  click to read more

20121208_180137

7) Net Weave:  This technique is used when the client wants to partially extend just a section of their hair or if the client suffers from patchy alopecia.  This technique is suitable for 2-4 months wear.

8) Hook and Latch: This technique does not use any glues or threads. It is a beautiful technique, flat to the touch and hair could be worn up.  It works well with shorter hair especially the Micro ring track technique.

9) Lace Wigs: Lace wigs have become very popular. They are really good for girls with short thin hair, damaged hair, hair that needs a rest or a complete makeover.  Top celebrities have made them really popular and you can see why from the video testimonial below. See Radio TV presenters new lace wig

alopeciaconsultant

10) Braides and PlaitsBraides and Plaits have been around for hundreds of years.  A technique that can look very simple or quite exotic.  Braids can be worn for a number of months until the hair grows out, they can even have beads added to the end for that extra special look.

Hair Loss Specialists
Clients also suffer from thinning hair can be helped, click here to hear what one client had to say.

As we see an aging population, people are becoming more confident about getting help to resolve short term or long term hair problems.
HAIR EXTENSION TRAINERS
There is s shortage of qualified hair extension trainers in the UK. Visit this link to find out more and how you can become qualified.

 

 

avpt membership and approved status 2014 jpeg

The not so golden rule of recruiment for small Entrepreneurs

Recruiting is not what it use to be in the 60's

Recruiting is not what it use to be in the 60’s

When it comes to recruitment, I have made every mistake in the book…and then some!

A fascinating blog was sent to me and I just had to reblog it because it is so important for expanding businesses.

Over the years I have signed psychopaths, nymphomaniacs, super depressives, dishonest reprobates, cheats, scoundrels and lazy-good-for-nothings.

I have also hired some of the most talented people in the universe – people with the intelligence, energy, determination and moral character to make a difference and achieve great things.

The golden rule of recruitment is that there is no golden rule! There is no secret formula for pinpointing the perfect person or for identifying the world’s worst worker.

Nonetheless, I have picked up a few nuggets of recruitment wisdom in my journey through life. I’m afraid, however, my methods are not for the faint of heart or the puritans of the planet so, if you are easily offended, STOP READING NOW.

If, on the other hand, your goal is to cease hiring ordinary people and begin hiring extraordinary people – read on!

In the recruitment game, the starting point is realising that every employee will either increase or decrease the profitability of your business.

It’s a fact of life that every employee will either make you money or cost you money.

So, resolve from now on to recruit only employees who will positively impact your business and, at the same time, start weeding out existing employees who are not contributing.

The ten million dollar question is – how do you identify the winners from the losers, the right people from the wrong people?

It’s not easy but it becomes a lot simpler when you realise there are only three categories of employee:

  • People who work against your business.
  • People who work for your business.
  • People who work with your business.

You obviously don’t want people who work against your business and, fortunately, they are as easy to spot as male peacocks during mating season.

Here are a few of their characteristics:

  • They are always happy to lend a listening ear to moaners and groaners.
  • They often have a hidden agenda.
  • They are lazy but they are good at making themselves look busy.
  • They sabotage success.
  • They undermine successful colleagues by gossiping behind their backs.
  • They tend to run in packs with others just like them.

These people are the devil in disguise. They are a cost, not an asset. Don’t hire them and, if you’ve already got them, get rid of them because a leopard can’t change its spots!

Let’s now move onto the second category – employees who work for your business.

Surely these people are OK?

They might be if you are prepared to settle for ordinary people rather than extraordinary people but if you want to build a great business they are not good enough!

The hallmark of people who work for your business is that they are not truly committed. They do what’s necessary to get by and they usually have some excuse for not going the extra mile such as doctor appointments and childcare demands.

They want to get paid for doing the job but their hearts are not in it. In sports parlance, they are people who are happy to settle for a draw. They are not losers but they are not winners either.

This may sound harsh but in my book – you don’t want them in your company unless you are prepared to settle for second best.

Employees who work with the business are the only people you should be hiring.

Here are the characteristics of the men and women you should be recruiting:

  • They are committed.
  • They always go the extra mile.
  • They feel responsible.
  • They are loyal.
  • They love to get involved.
  • They want to win.

In short, they know that the more they put into life, the more they will get out of life. That’s what makes them extraordinary.

Next time you are recruiting, resolve not to settle for ordinary people, instead be determined to hire only extraordinary people.

To ensure you identify these superstars, here are some questions to ask yourself about each candidate you interview:

  1. Will you enjoy working with this individual?
  2. Did they demonstrate an enthusiasm for your company and a passion for the job?
  3. Will they be dedicated to working shoulder-to-shoulder with you to help you achieve your goals?
  4. Will they inspire their colleagues?
  5. Will they be compatible with your team?
  6. Do they have the character to do what it takes?
  7. Will they be loyal through thick & thin?
  8. Will your customers and clients like them?
  9. Will they be industrious and hard working?
  10. Will they be ambitious for success?

If you can put a tick in the ten boxes, you may have found yourself the perfect employee.

There is, however, one more question you might want to ask yourself: “Could they be better than me?”

If the answer is yes – hire them immediately!

6 Things the Most Influential People on Social Media Do

Train to become a Linkd in specialist

Train to become a Linkd in specialist

How do you earn respect, stand out, and get noticed in noisy social-media circles? Take a cue from the Web’s biggest influencers.

Guest Blogger 

Influencers are among the most magical, powerful creatures in social media.

Within specific niches or across large audiences, they have the power to shape how people think about an issue, start important conversations, make businesses stand up and take notice, and more.

Outside of having a large following, how do they do it? And how did these influencers amass the following they have in the first place?

The ability to stand out in noisy social circles helps influencers build their audience and connect with them over and over again. It keeps them relevant. It keeps them influential.

Here are the six things influencers do to stand out:

1. They’re Superconnected and Almost Always On

Brand advocates, superfans, loyalists–influencers of all stripes–are hyperconnected to their audience. They have a passion for their topic of choice, which means they’re always on and use multiple devices to ensure they’re connected throughout the day.

Influencers use tools such as Topsy, Trackur, and Social Mention to find interesting conversations, stay on top of breaking news in their niche, and help them manage and schedule content for maximum exposure.

Influencers treat social like their j-o-b. (and sometimes it is). They get it; you have to invest time and money in yourself to help you scale if you are going to stay superconnected and become an influencer.

2. They Make Boring, Dry, or Otherwise Uninteresting Topics Fascinating

When everyone is saying the same thing, who grabs your attention? Influencers are the people coming up with a creative take on a topic, saying something different or contrary or funnier, etc.

Take Gretchen Rubin, for example. Rubin is a popular author, blogger, and speaker, but then a lot of people write and speak. How is she also one of LinkedIn’s 150 Most Influential People?

For one, while everyone else was writing self-help books, Rubin decided to parody them with her first book, Power Money Fame Sex: A User’s Guide.

See, while everyone else was trying to tell people how to be happy, Rubin decided to take a quirky, self-deprecating, and humorous approach.

When she tweets to her 92,000-plus followers, they listen and share because she’s not spouting the same old conventional wisdom. Her take is unique and makes something that could be tedious–finding happiness–an adventure in which her social connections can all participate.

3. They Create a Ton of Awesome Content

The killer content top influencers are banging out on a regular basis really helps them stand out in a sea of noise, regardless of the topic.

Influencers are great at creating content that people can’t help sharing.

They might do this by way of original research, powerful commentary, sharing a unique take on the news, turning information into stunning visuals, hosting webinars or online chats, or blogging prolifically.

Whichever medium they’re using, influencers love to create awesome content, and they have mastered techniques that allow them to scale their efforts. This might mean partnering with others to increase their reach and maximize their time, or building a great team around them to assist in their efforts.

There are a lot of people out there with something interesting or brilliant to say. The ones who garner influence, though, are incredibly skilled in how they get their message across to the greatest audience possible.

1 day social media and marketing course

4. They Know Who You Are and Want You Want

Influencers don’t operate in a vacuum, churning out social updates and content like traditional broadcasters. They know their audience and what you like–in fact, they often know what you’ll like before you do.

Knowing your audience goes far beyond demographics, and influencers totally get it. They listen, engage, and converse so they can truly understand what drives people. They’re thirsty for audience insights that will help them create that next amazing piece of content, or fuel their next groundbreaking research project.

They don’t get bogged down in popular opinion or go with the crowd, because they know you’re looking for something different. They know this because you’re telling them in a thousand different ways, and they’re actually paying attention.

It might be through social-media activity and sentiment tracking. It could be through website analytics. It may very well be gleaned through actual conversations with the real people who hang on their every word.

The difference is, they actually care about what would be most useful, helpful, or entertaining for you and go from there.

They’re more concerned with what you want to hear than what they want to say.

5. They’re Hip, They’re Happening, They’re Current

And they can’t help being all of these things, because they are so in tune with the topic on which they’re influential.

They read voraciously. They eat data and facts for breakfast. Influencers eat, sleep, and breathe their passion and are always at the forefront of the industry.

When everyone else is talking about what happened this morning, they’re already talking about what’s going to happen tomorrow. And they know what’s going to happen tomorrow, because they know just about everything there is to know about what’s already happened, who is working on what, which technologies or developments are on the horizon, and more.

6. They’re Trustworthy

And this is huge, massive, critical! They don’t waste words, publish fluff pieces, tell half-truths, or otherwise lead their audience astray.

People elevate others to the level of influencer because they trust them. It’s as simple as that.

It can take years to build that trust and one poorly thought out statement to break it, so influencers are incredibly careful about what they’re putting out to their networks.

They stand out in a sea of noise because time and again, they’ve proven their voice is worth listening to and their advice worth taking.

Call us to enquiry about our soft skills courses

Call us to enquiry about our soft skills courses Diane Shawe at express courses, London UK

source: http://www.inc.com/larry-kim/6-things-influencers-do-to-stand-out-in-social-media.html#ixzz2zldfZm9Q

The development of Soft Skills helps to compliment Hard Skills

Softskills image with avpt logo

Soft Skills the new Hard Skills

Soft skills is a sociological term relating to a person’s “EQ” (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterise relationships with other people.

article by Diane Shawe M.Ed

Soft skills complement hard skills (part of a person’s IQ), which are the occupational requirements of a job and many other activities.

So why does contemporary society place great value on standardised achievement tests to sift and sort people, to evaluate schools, and to assess the performance of nations?

Despite the widespread use of standardised achievement tests, the traits that they measure are not well-understood. Cognitive ability like IQ the important skills that achievement tests miss or mismeasure, are now being recognised as the skills that also matter in life.

Achievement tests miss, or more accurately, do not adequately capture, soft skills— personality traits, goals, motivations, and preferences that are valued in the labour market, in school, and in many other domains.

The larger message is that soft skills predict success in life, that they produce that success, and that programs that enhance soft skills have an important place in an effective portfolio of public policies.

Teacher Facilitated Learning Strategy AVPTMeasurement of cognition and educational attainment has been refined during the past century. Psychometricians have shown that cognitive ability has multiple facets.

Many social scientists—even many psychologists— continue to use IQ tests, standardised achievement tests, and grades. Even though scores on IQ tests, standardised achievement tests, and grades are positively correlated with each other,  recent literature shows that they measure different skills and depend on different facets of cognitive ability. Recent research also shows that all three measures are associated with personality, but to different degrees across various cognitive measures.

Standardised achievement tests were designed to capture “general knowledge” produced in schools and through life experiences. Such knowledge is thought to be relevant to success inside and outside of the classroom. However, achievement tests are often validated using other standardised achievement tests or other measures of cognitive ability—surely a circular practice.

Success in life depends on personality traits that are not well captured by measures of cognition. Conscientiousness, perseverance, sociability, and curiosity matter. While economist  up until now have largely ignored these traits, personality psychologists have studied them over the last century.  They have constructed measures of them and provide evidence that these traits predict meaningful life outcomes.

Many scholars—inside and outside of psychology—have questioned the existence of stable personality traits, arguing that constraints and incentives in situations almost entirely on the magnitudes of measurement error on a variety of economic measures, see Bound et al. (2001).

These authors report that at most 15–30% of earnings variance is due to measurement error.

Some early studies in economics are Bowles and Gintis (1976), and Bowles et al. (2001). An important study in sociology is Jencks (1979). Work in psychology going back to Terman et al. (1925) shows that personality traits matter (see Murray, 1938; Terman et al., 1947; and the discussion in Gensowski, 2012).

There is no tape measure for perseverance, no caliper for intelligence. All cognitive and personality traits are measured using performance on “tasks,” broadly defined. Different tasks require different traits in different combinations. Some distinguish between measurements of traits and measurements of outcomes, but this distinction is often misleading.

However, traits are not set in stone. They change over the life cycle and can be enhanced by education, parenting, and environment to different degrees at different ages.  It is my opinion  people try harder when doing  achievement tests so you can scores and capture both cognitive and personality traits.

Promoting Alternative Thinking Strategies within educational institutes will help with promoting self- control, emotional awareness, and social problem-solving skills. 

80% students get qualified

Why Soft Skills matter to your employability

“The only thing worse than training people and having them leave, is not training them and having them stay”

“The only thing worse than training people and having them leave, is not training them and having them stay”

The hard truth about softskills

article by Diane Shawe M.Ed
CEO AVPT Global S.a.r.l

Though the benefits of soft skills training may be hard to measure in the short term, individuals and organisations need to look beyond simple pain relief, from a symptom of a much bigger problem and toward a long term, system-wide wellness approach. Soft skills training is the key to job security and a healthy organisation, a successful economy that help people into work. There is a quick, effective and surprisingly quick solution offered by the Academy of Professional and Vocational training. Read on…

You may have heard the saying, that in business that you are either selling aspirin (making a customer’s pain go away) or vitamins (by making the customer’s existing situation better). The work at the Academy of Professional and Vocational training (AVPT) involves helping individuals and organisations with soft skills or behavioral competencies; things like interpersonal communication, self-awareness, conflict negotiation, collaboration and leadership. These soft skills are typically considered vitamins more than aspirin. But why should they?

Many organisations suffer a great deal of pain because employees lack proficiency in many of these interpersonal skill and all too often the only thing that has been transferable is bad habits, poor performance and ineffective execution of tasks.  The pain may be as obvious and sometime quantifiable, but that doesn’t lessen its impact on the bottom line both for the company and the individuals earning power.

The downturn in the UK and global economy resulted in slashed budgets of training and development departments, and many departments jettisoned altogether. But what is the cost of not focusing on these people skills both now and in the near future? So which is more important: technical skills or soft skills? It seems that you need technical skills to get taken on by a company (which can be a big ‘if’) or to do an apprentice course, but soft skills are what help you succeed once you are hired. Both are ultimately important, but technical skills get a lot more attention, especially in a poor economy where securing a job is paramount.

Indeed it has been suggested by various people that in a number of professions soft skills may be more important over the long term than occupational skills. The legal profession is one example where the ability to deal with people effectively and politely, more than their mere occupational skills, can determine the professional success of a lawyer  (See the rather marvelous article by Giuseppe Giusti: Soft Skills for Lawyers, Chelsea Publishing ([2]), 2008)

A recent survey conducted by the Graduate Management Admission Council found that although MBA’s were strong in analytical aptitude, quantitative expertise, and information-gathering ability, they were sorely lacking in other critical areas that employers find equally attractive: strategic thinking, written and oral communication, leadership, and adaptability.

To get, and keep, a job you typically need a repertoire of technical skills. Dentists need to know how to fill cavities. Secretaries need to type 100+ words per minute. Accountants need to take long term qualifications. But beyond the technical skills, though, which dentist do you go to?

The current state of Europe

At least 26 million unemployed people have been looking for work across Europe during the long, hot summer of 2013. They will not be the only ones looking. Millions of school and university leavers will join them in the search. Millions more are looking for more work than they already have – another part-time job, or a full-time job in place of part-time work.

Have you planned to join that group  or stay a member of that group or are you planning to solve your problem?

While your technical skills may get your foot in the door, your people skills are what open most of the doors to come. Your work ethic, your attitude, your communication skills, your emotional intelligence and a whole host of other personal attributes are the soft skills that are crucial for career success.

Albert  Einstein

Interact with Soft Skills and get the new Hard Skills of the future

Traditionally, people don’t receive adequate soft skills training – either during vocational instruction or as part of on-the-job training. That’s why services like those of AVPT are great for helping people build great people-skills. What is a huge bonus for employers is that courses in soft skills are cheap, quick (none last more than 4 weeks), effective and have global accreditation.

As an apprentice, development of these skills should be encouraged alongside regular training and study. The development of these skills is about learning through guidance, practice and working out which areas you could improve on. Excellent online courses in communication can be very important in gaining a vital interpersonal skill.

Just take a look at what the future is going to look like with big data?  What type of jobs could you create for yourself\/

Working as a team is key to the success of any company and something that you can be taught by the latest online courses. If you are not used to it, it can be difficult to cope with people with different personality traits who you may clash with in the outside world. Teamwork development will come as you work on different projects and learn the best ways to negotiate and liaise with others.

For an apprentice it is essential that they have the opportunity to develop their soft skills and through an online (but guided system of virtual tutors) like that offered by AVPT) it can be done quickly and cost effectively alongside the technical training.  Being proactive is a personality trait that some people are born with while others have to work on its development. It is the difference between being the person who is always being told what to do or being the person that goes out there and figures it out for themselves. It is a skill that is valued amongst employers as it makes companies more productive.

Although building workforce competency is generally focused on first-time employees, human resource professionals say in Critical Skills Needs and Resources for the Changing Workforce—a poll released in June 2008 by the Society for Human Resource Management (SHRM) found that many workplace soft skills have become more important for experienced employees than for new workers. These skills include critical thinking/problem solving, leadership, professionalism/work ethic, teamwork/collaboration, and adaptability/flexibility.

Become a Virtual Teacher Facilitator

Become a Virtual Teacher Facilitator

Proficiency in these soft skills separate organisations who may survive yet another year versus those who grow, adapt and are able to compete in a global economy. Employees proficient in soft skills demonstrate higher employee engagement, greater productivity, and help make an entire organisation more competitive in the marketplace. It makes sense to look at the new training paradigm offered by Academy of Vocational and Professional Training Ltd.

Can the Law of Reciprocity Make or Break Your Business?

We mean to help you so that in turn you help us

We mean to help you so that in turn you help us

Understanding the Law of Reciprocity

article by: Tim T Dingle BSc (Hons) MIBiol PGCE MBA
CDO  Academy of Vocational and Professional Training

Have you ever wondered why some people seem luckier than others? Have you ever been (mildly) annoyed that others attract more referrals than you? There has got to be a reason, hasn’t there? Well a good definition of ‘luck’ is when action meets opportunity. People that help other people every chance (they get) almost always come out on top. I am amazed by the simple gestures of holding a door for someone, returning a lost wallet and giving someone a referral produces 2 things:  First, the feeling that the person on the receiving end of your kindness is compelled to reciprocate; and second, you create a positive thoughts/feelings about your self-image. There’s something very powerful at play that causes this phenomenon.

Psychologists call it The Law of Reciprocity and it says that when someone does something nice for you, you will have a deep-rooted psychological urge to do something nice in return. It is buried deep inside our DNA and is an evolutionary survival mechanism. As a matter of fact, you may even reciprocate with a gesture far more generous than their original good deed. You can try and resist this law, but your DNA will intervene and you will more than likely still feel that you need to respond in kind to a good deed. If that’s true (and it is) then it would be to your advantage to understand the right way – and the wrong way to take advantage of this powerful law.

Do you think that the Law of Reciprocity can make or break your business?

Diane Shawe the CEO of the Academy of Vocational and Professional Training states “the law of reciprocity is like a karmic “piggy bank”. What you broadcast into the universe, whether it is positive or negative, is a deposit due to be returned to you. Your deposits may be returned quickly, without the effects of past and future deposits added”  but then she goes on to say “How then do we define the purpose of Business Etiquette?”  interesting combination.

For this reason, it is wise to bank positive deposits often.

As someone who is running (or is aspiring to run) their own business, there are a couple of ways you can invest in the use of reciprocity: the Constructive Way and the Destructive Way.

The Constructive Way

80% students get qualified
One of the hardest parts of a new business relationship is building trust and rapport. To do that, there are some things you have to establish up front with a potential client to show them you’re one of the good guys. These fall in the area of intent, empathy and credibility. So, if you really are one of the good guys, you can show people what you’re made of simply by being friendly, honest, and helpful. That’s the idea behind a lot of the freebies that bloggers give away all the time. By giving something that’s of legitimate value away with no expectation of compensation, you’re achieving several things.

  • If the material or help you’re giving away is of high quality, you’re establishing yourself as a person of credibility – someone who knows what they’re talking about.
  • You’re demonstrating empathy by showing the recipient that you understand they’re looking for answers. You understand that they need help – and you’re someone who’s willing to give it to them.
  • You’re showing that your intent is not just to get into their wallets – but to sincerely help.

In the process, you stimulate the DNA program of The Law of Reciprocity. When you establish yourself as an honest, sincere, and giving person – you make it much easier for people to buy from you when you have something to offer. It is at that point they already like you, they have seen that you know your stuff, and they trust you. All that makes it much easier for them to choose you.

The Destructive Way
3 HR JUMP START BUSINESS BOOTCAMP WITH GEWUK 18 NOV 2013While responding to The Law of Reciprocity is hard-wired into us, most people aren’t stupid, but can often be inexperienced or too trusting. If the Law is exploited as a tactic, they often experience a lot of discomfort and dis-ease about the situation. Even though I use the word ‘exploiting’ ( I don’t believe that most people conspire to use this law) you might best understand it as someone being false’ pretense, a front; you are pretending to be sincere and helpful, therefore only to trick people into feeling a sense of obligation. Poor salespeople are easy to find – and when someone is using reciprocity as a pressure tactic, it’s obvious. You’ve been there as a consumer.

I’ll bet you don’t have to go back very far in your memory bank to remember a time when someone seemed a little too nice. Even though they were doing something positive for you, you still instinctively didn’t trust them. That’s because their intentions weren’t sincere and you sensed it. Using the Law that way may trick someone from time to time, but it likely won’t lead to repeat sales, good will, or referrals. Pressured prospects tend to disappear quietly.

So the right way to gain maximum benefit from the Law of Reciprocity is to use it sincerely and for the right reasons: to help others and to grow your relationships. There are a lot of aggressive sales and marketing people out there, but listen to them with caution. Consumers are smarter than ever before. Being aggressive tends to offend and alienate. Instead, aim for active and inclusivity. What’s the difference? Aggressive is relentless and pushy. Active and exclusivity is, well, active listening and keeping them involved.

If what you’re selling is truly of value, you don’t have to be a bully to get people to buy. You just have to work hard to get your name out there and develop your brand. Since you are one of the good guys, ask yourself; What small thing can I provide today that my customers can really use?

When you come up with an answer – give it to them. It’s the right thing to do – and because of The Law of Reciprocity, your customers will gladly return that generosity when you do have something to sell.

AddThis Social Bookmarking Sharing Button Widget

Importance of developing a strategic approach to learning and harnessing the internal skills

Download your free copy today

Download your free copy today

Corporates, enterprises and charities all wish to run their operations at the minimum costs allowed.

Article  by Diane Shawe M.Ed
CEO of AVPTGLOBAL

We all recognise that in today’s environment, business moves faster than ever. Most organisations now recognise the importance of developing a strategic approach to learning and harnessing the internal skills of their teams. Moving away from more tactical based activities associated with training such as measuring skills-based behaviours, to focusing on acquisition of knowledge and learning transfer that result in individual and organisational performance improvements.

E-learning has the potential to fully integrate the benefits of personal freedom with connectivity (belonging to a purposeful group of learners). From an educational perspective the “e” in e-learning stands for more than electronic; it can also stand for extending and enhancing the learning experience.

Quote by Darwin rapid-technology-social-changeNew market opportunities open and close at blinding speed, new competitors emerge overnight, product life cycles are getting shorter, and customers are more knowledgeable and sophisticated. This fast-changing environment has led to requirement to change learning and training.  However more often than not, the task of aligning the learning organisation to the business can be challenging and the perception of how the business views the learning organisation in terms of aligning to strategic initiatives is different to how the learning organisation perceives itself.

Downsizing has resulted in a mass drainage and outflow of skills as employees or contractors are let go.  To ensure that an organisation can compete globally and remains at par with the technological changes in the global market committing to the investment of on-going skill training is often viewed as a potential unnecessary incision into the bottom line.  This continued way of thinking comes at a cost because of the risks involved in

developing the professionalism of the staff (Lucey, 2004). The fear of poaching of the staff by other companies after significant investment has been made in upskilling and training from the said company is of real concern, because skilled, experienced staff when pulled in can respond faster to problems brought forward by the customers and ensure high productivity and efficiency in the long run (Corbett & Huggett, 2009).

With the explosion of mobile technology, organisations need to take advantage of the benefits, scalability, and viability of using mobile e-learning, using smart phones, tablets, and notepads that offer a blended solution  to read more click to download white paper…

AVPTGLOBAL almost 400 courses all globally accredited

AVPTGLOBAL almost 400 courses all globally accredited