Tag Archives: conversational marketing

article by Diane Shawe

Communication

Good communication actually consists of many different sub-skills, from appropriate patterns of body language and eye contact to the ability to write clear and accurate reports. Accurate listening and the ability to follow instructions are especially important but are often ignored or taken for granted. 

Many people simply do not pay close attention to what others communicate and fail to ask follow-up questions to understand fully. As a result, individuals act on their own inaccurate assumptions and create inefficiencies and frustrations at work. If you can really listen, your work will be a cut above many of your peers.

• Active Listening

• Oral Communication

• Written Communication

• Ability to Follow Instructions

• Investigation

• Attention to Detail

• Negotiation

• Nonverbal Communication

Goal-Setting and Planning

Anybody can wish for something to happen, but to accomplish anything (except by accident), you have to make a plan—which surprisingly few people know how to do. Planning requires setting concrete goals, identifying workable action steps, and making a commitment to see the plan through. 

• Organisational Skills

• Prioritisation

• Commitment

• Delegation

• Time Management

• Critical Thinking

• Logical Thinking

• Monitoring

• Analytical Skills

Empathy

Being an empathetic individual comes naturally to some, but is less natural to others. Behaving with empathy is more than feeling bad for someone who’s sad, or sharing in someone else’s joy. It means being able to step into someone else’s world to understand not just what their point of view is, but also to understand why they have that point of view.

• Integrity

• Interpersonal

• Patience

• People Skills

• Emotional Intelligence

• Respect

• Teamwork

• Trust

More Behavioral Skills

Here is a list of more behavioral skills. Required skills will vary based on the job for which you’re applying, so also review our list of skills listed by job and type of skill.

• Accountability

• Assertiveness

• Asking Questions

• Concentration

• Conceptual Thinking

• Conversing

• Persuasion

• Creative Thinking

• Customer Service

• Diplomacy

• Decision Making

• Flexibility

• Gathering Information

• Honesty

• Improvisation

• Initiative

• Interviewing

• Leadership

• Management

• Motivation

• Persistence

• Persuasion

• Planning

• Problem Management

• Problem Solving

• Sales

• Self-Esteem

• Self-Improvement

• Self-Management

• Strategic Planning

• Stress Management

• Tact

• Training

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