Tina is classed as a vunerable person. After suffering many health issues including cancer, Tina wanted to attend a forthcoming wedding looking lovely and having hair like she use too.
She made contact with a mobile person who had been advertising for over 4 years on gumtree. (Now there is nothing wrong with gumtree it offer an effective service) She explained her problem and what she wanted. The technician said she could provide the service, quoted her several hundreds of pounds and said she would personally deliver and fit the bespoke wig the following week after requesting a £200 deposit.
The following week she turned up on the doorstep of her now client, put the wig on her head, added some glue collected several hundreds of pounds by bank transfer and requested she receive another £10 cash for a taxi to the train station.
The following week this clients head was on fire, she had an allergy reaction to the glue and nylon base and the wig kept falling off her head.
The technician failed to do a pre consultation, measure her head, find out about any allergies or even do a pre fitting.
So here are the things you should look out for prior to doing business with a mobile hair and beauty self employed person
A) Do they have insurance
Whether you are working from home or a commercial site you can get businesses insurance. Normally insurance companies want evidence of your qualifications and experience.
B) Do they have a certificate of Business registration
All businesses should register with their local authority who will do a site visit to see if you comply with health and safety. They seems thou a certificate of registration once thou comply.
C) Do they have a website or facebook page
Often they will display previous clients photos or reviews. Contact details and trading address.
D) Do they have references or reviews
Facebook, google or blogs will give you a window into what clients think of their services.
E) Do they have a letterhead or invoice
Apart from setting a good tone, contact details sms brand is clearly visible.
F) Do they have terms and condition of service and sales
This is important. It gives you am ideas of how they will deal with problem, guaranteed work and what you can expect from them.
G) What is there money back or put it right policy.
It is important to understand this and get it in writing, even a text message to your phone from there’s is evidence
Dont be afraid to ask. Your risk assessment will pay off
Needless to say we were there to help her with her hair goals and achieved the results she wanted.
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